KE Meter Reading — Submit Your Own & Fix Estimated Bills

How to read your K-Electric meter

1. Locate your meter (single-phase or three-phase) on the outside wall or shared utility box.
2. Note the kWh reading — the 5- or 6-digit number on the LCD or mechanical dials.
3. Ignore decimals — only whole units count for billing.
4. For smart/AMI meters, scroll using the push button until you see "kWh Tot" or "Active Energy".

Submit a self-reading via WhatsApp

1. Save 0348-0000118 as "KE WhatsApp" in your phone.
2. Send "Hi" → choose Meter Reading from the menu.
3. Type your 13-digit account number when prompted.
4. Upload a clear photo of the meter showing the units and the meter serial.
5. KE verifies and credits your account within 24–48 hours.

Fixing an estimated or overbilled KE bill

An "E" beside the reading on your duplicate bill means it's estimated. Take a meter photo today, submit it via WhatsApp or the KE Live app, then call 118 to request a revised bill. Adjustments appear as a credit/debit line on the next bill.

Frequently asked questions